About

Contact

Terms Of Service

Terms of Service

Welcome to Ultimate Dog Inc (“we,” “us,” or “our”), a Wyoming corporation. These Terms of Service (“Terms”) govern your access to and use of our websites at https://ultimatedog.com/ and https://blog.ultimatedog.com/ (collectively, the “Sites”), including our e-commerce store powered by Shopify where we sell our proprietary dietary supplements for dogs with allergies, and our blog covering topics such as holistic dog health, positive reinforcement training, holistic dog nutrition, and lifestyle activities with dogs.

By accessing or using the Sites, creating an account, making a purchase, or otherwise interacting with our services (including chatbots, email/SMS marketing via Klaviyo, or retargeting ads), you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree, please do not use the Sites.

We serve customers in the United States, Canada, and the United Kingdom. These Terms comply with applicable laws, including U.S. federal and state laws (e.g., Wyoming law), the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and UK consumer protection laws (e.g., Consumer Rights Act 2015 and Consumer Contracts Regulations 2013). If you are a consumer in Canada or the UK, additional rights may apply that cannot be waived.

For questions, contact us by email or via phone at the number listed on our Sites.

Our address:
Ultimate Dog Inc
5830 East 2nd St, Suite 97684
Casper, WY 82609

1. Use of the Sites

  • Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Sites or make purchases. We do not knowingly collect information from children under 13 (or 16 in some jurisdictions).
  • Account Registration: To make purchases or access certain features (e.g., blog subscriptions), you may need to create an account. You agree to provide accurate information and keep your login credentials confidential. You are responsible for all activities under your account.
  • Acceptable Use: You may use the Sites for personal, non-commercial purposes. Prohibited actions include: violating laws; interfering with the Sites; transmitting viruses; scraping data; or using the Sites for unauthorized commercial purposes.
  • User-Generated Content: On our blog, you may post comments or other content (“User Content”). You warrant that your User Content is original, non-infringing, and not defamatory or unlawful. We do not pre-screen User Content but reserve the right to monitor, edit, or remove it. By posting, you grant us a non-exclusive, royalty-free license to use, reproduce, and display your User Content.
  • AI and Chatbots: Our AI-powered chatbots provide support and recommendations. Interactions may be recorded for quality purposes. We are not liable for advice or errors from chatbots.
  • Cookies and Tracking: We use cookies for functionality, analytics, and retargeting. See our Privacy Policy for details.

2. Purchases and Sales Terms

  • Products: We sell dietary supplements formulated for dogs with allergies. All product descriptions are for informational purposes only. We reserve the right to modify products, prices, or availability without notice.
  • Orders: By placing an order, you offer to purchase products subject to these Terms. We may accept or reject orders at our discretion (e.g., due to stock issues). Confirmation emails do not guarantee acceptance.
  • Pricing and Payment: Prices are in USD (or local currency for Canada/UK where applicable) and exclude taxes, shipping, and duties. We accept payments via Shopify Payments and other methods listed at checkout. You authorize us to charge your payment method. Errors in pricing may be corrected.
  • Shipping and Delivery: We ship to the US, Canada, and UK via partners like USPS or Canada Post. Shipping times are estimates; delays may occur. Risk of loss passes to you upon delivery. See our Shipping Policy for details.
  • Taxes and Duties: You are responsible for applicable sales taxes, VAT (for UK), and import duties.
  • Subscriptions and Recurring Orders: If offered, subscriptions renew automatically; cancel anytime via your account.

3. Returns, Refunds, and Cancellations

  • Return Policy: We offer a 90-day money-back guarantee for unopened products. Contact us for instructions. Returns must be in original condition; shipping costs are your responsibility unless due to our error.
  • Refunds: Processed within 14 days of receipt. Refunds exclude shipping fees.
  • UK/Canada Consumer Rights: For UK customers, under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period to cancel distance sales (starting the day after receipt) without reason, except for personalized or perishable goods. Return costs are yours unless faulty. For Canada, provincial consumer laws may provide additional rights.
  • Warranties: Products are warranted against defects for 90 days (or 2 years for UK conformity under Consumer Rights Act 2015). No other warranties apply.

4. Health and Product Disclaimers

Our supplements are not intended to diagnose, treat, cure, or prevent any disease in pets. Statements have not been evaluated by the FDA, Health Canada, or UK regulatory bodies. Consult a veterinarian before use. We are not liable for adverse reactions or misuse. Results vary; no guarantees of efficacy.

5. Intellectual Property

We own all rights to the Sites’ content, including text, images, logos, and product formulations (protected by copyright, trademark, and other laws). You may view and print for personal use but not reproduce, distribute, or commercialize without permission. Affiliate links on our blog may earn commissions; this does not affect your price.

6. Links and Third Parties

The Sites may link to third-party sites (e.g., affiliates). We are not responsible for their content or practices. Hyperlinking to our Sites requires approval; contact us. No iframes without permission.

7. Limitation of Liability

To the fullest extent permitted by law, we disclaim all warranties (express or implied) and are not liable for indirect, consequential, or punitive damages arising from the Sites or products (e.g., loss of data, profits, or pet health issues). Our liability is limited to the purchase price. Nothing limits liability for death, injury from negligence, fraud, or non-waivable rights (e.g., under UK Consumer Rights Act).

8. Indemnification

You agree to indemnify us against claims arising from your misuse of the Sites, User Content, or violations of these Terms.

9. Dispute Resolution

For US customers: Governed by Wyoming law; disputes resolved in Wyoming courts (arbitration optional). For Canada/UK: Consumer protections prevail; use online dispute resolution (e.g., EU ODR platform for UK). We encourage informal resolution first.

10. Changes to Terms

We may update these Terms; changes posted here with new effective date. Continued use constitutes acceptance.

11. Miscellaneous

  • Force Majeure: Not liable for delays due to events beyond control.
  • Severability: Invalid provisions do not affect others.
  • No Waiver: Failure to enforce does not waive rights.
  • Entire Agreement: These Terms, Privacy Policy, and any order confirmations form the full agreement.